Ein Ticket einreichen | Cycle CRM

Submit a Theft Ticket

I want to report a stolen

• Bike incl. Battery
• Bike without Battery
• Battery
• Part(s) of the Bike

What type of customer are you?

• Courier
• Business

For which company are you working?

Need a Replacement

• Yes
• No

First & Last Name

Your Email

Your email address connected to your CYCLE subscription

Country

Select a country where the bike was stolen

Email cc

Separate email addresses with a comma

Subject

Date of Theft

Please tell us the date of the theft

City of Theft

Please tell us in which city the theft happened.

4 or 5 Digit Bike Number

Enter the number shown on the bike key or in the CYCLE app under "Subscription".

Battery ID

Lock status

• Bike was locked
• Bike was not locked

Please make sure the police report indicates whether or not the bike was securely locked.

Police Report Case Number

Please put in the case number of the police report.

Police Report

Please upload a valid police report. Information on what must be stated in the police report can be found in our FAQs.

Additional Upload 1

Additional Upload 2

Additional Upload 3

Team

Questions answered truthfully

I hereby confirm that the police report includes the bike number, whether the bike was locked, the date and time and a description of the theft.

I understand that failure to upload a report with the above information may result in the payment of the full compensation fee.