# Full service E-Bike subscription [Rent now](https://checkout.cycle.eco/partner?partnerId=e802da2d-67da-4cbd-9fcd-ff016deaa313) ## Your benefits One subscription, zero hassle ### E-Bikes Stylish, top-of-the-range, multi-purpose E-Bikes. ### Service included Ride worry-free: we’ll take care of repairs and maintenance. ### Flexible subscription No upfront investment. Pay on a monthly basis. ## How does it work? Follow these steps to get your individual code and start riding now 1. Choose your favorite model and plan. 2. Select a convenient pickup slot. 3. Complete your subscription. 4. Collect your E-Bike and enjoy the ride! 5. Need repairs? Schedule an appointment in our App. ## Subscribe now - cancel anytime And add accessories to make it yours—from phone holders to extra batteries and boxes. New release Coming soon ### 20FIFTY S Powerful, efficient & sustainable – built for durability with premium components and offering up to 120 km of range. Ideal for all delivery operations. starting from €149/month #### Range Up to 120km #### Gears Single speed #### Tyres 26-inch cargo #### Accessories No items found. New release Coming soon ### 20FIFTY M Versatile, reliable and built for everyday delivery. Adapts to different cargo needs while keeping operations smooth and efficient. starting from €149/month #### Accessories No items found. New release Coming soon ### RadRunner X Compact and versatile fat-tyre E-Bike – built to deliver. Equipped with an upgraded battery, now offering up to 120 km of range. Color subject to availability. starting from €139/month #### Accessories No items found. New release Coming soon ### Tonda X Premium fat-tyre E-Bike with hydraulic brakes and an extended cargo rack. Equipped with an upgraded battery, now offering up to 120 km of range. starting from €139/month #### Accessories No items found. New release Coming soon ### CYCLE One 7-speed gears for efficient riding and dual front lights for safe nighttime rides. Color subject to availability. starting from €109/month #### Range Up to 90km #### Gears 7 speed #### Tyres 26’’ or 28’’ #### Accessories Front rack Extra battery ## Pickup stores 09:00 - 17:00, MO - FR ### CYCLE Berlin – Kreuzberg 09:00 - 17:00, MO - FR ### CYCLE Berlin – Prenzlauer Berg 09:00 - 17:00, MO - FR ### CYCLE Frankfurt am Main 09:00 - 17:00, MO - FR ### CYCLE Köln 09:00 - 17:00, MO - FR ### CYCLE Hamburg 09:00 - 17:00, MO - FR ### CYCLE Munich .jpg) ## Ready to rent? Subscribe in just a few clicks [Rent now](https://checkout.cycle.eco/partner?partnerId=e802da2d-67da-4cbd-9fcd-ff016deaa313) ## Got questions? ### General **What is the minimum age to rent an E-Bike?** You must be at least 18 years old. **Am I allowed to share my E-Bike with someone else, or rent it out to them?** No, only the rider who has signed the rental contract with us is allowed to use the bike. **How do I charge my E-Bike?** Your E-Bike is provided with a charging cable by us. **How much does it cost to fully charge the battery?** The costs may vary and depend on your utility provider. You should assume 0.5 - 0.8 kWh per full charge, depending on the battery type. **Is it possible to rent an E-Bike for only a couple of days or for the weekend?** No. The minimum rental term is currently 1 month. **Is it possible to rent more than one E-Bike?** No. Only one E-Bike can be rented per person. **What are your opening hours?** This depends on the location. You can find the current opening hours on Google Maps. **How fast do the E-Bikes go?** As fast as you can paddle. However, our E-Bikes can only provide motor assistance up to a maximum of 25 kilometers per hour. **How do I look after my E-Bike properly?** You are obliged to clean your E-Bike carefully on a regular basis. Also, make sure that you do not leave your E-Bike outside overnight. ### Payment **What are the payment options?** Your rent can be paid by online card payment, automatic Paypal payments, or by iDEAL (limited to certain regions). **What happens if my rent cannot be debited?** Please make sure that you have sufficient funds in your account or available through your credit card on the billing date. ### Service **I have an issue with my bike, what should I do?** In our App, click on “Appointments” to report your problem, then use the calendar function to make an appointment with us in the following 10 business days. **Are there regular service appointments?** Yes, you will receive a request to schedule service appointments on a regular basis. The interval is usually every 6 weeks. **How much time does a service appointment take?** Service appointments take 30 minutes and are handled by our experienced bike mechanics. To ensure that everything works smoothly and so that our mechanics have enough time for your E-Bike, please be on time for the agreed appointment. ### Accident and Theft **What should I do if I am involved in an accident?** In case of any injuries and when in doubt, please first contact emergency services or an ambulance. Irrespective of who is at fault, please always contact the local police and – in case your E-Bike is damaged – contact us there after. **What should I do if my E-Bike has been stolen?** As soon as you discover your E-Bike has been stolen, you must immediately report the theft to the local police. ### Protection **Which protection packages are available?** We offer the "Premium protection" package for an additional monthly fee. This reduces your deductible in case of damage and theft of the E-Bike, e.g., up to 0 EUR in case of irreparable damage as a result of an accident, given the battery is still intact. ### Subscription **Is there a minimum term in the contract?** Yes. The minimum term is 1 month. **I would like to cancel my subscription. What do I have to do?** In our App, you can always cancel your subscription for the next billing period until 24 hours prior to the next billing date. Should you have registered for a subscription with a minimum rental duration, you will need to wait first until this period is over. **Can I withdraw my subscription?** Yes, you have a withdrawal period of fourteen days from the day the contract is concluded. You can find more information on this in Appendix 2a in our T&C.